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Ordering Questions
What if I have a question about a product?
What if I have a question about a product?
For any product questions please contact us at 385-685-3203 or email us at jerichospecialties@hotmail.com
How does price match work?
How does price match work?
To be eligible:
- Must request price match before ordering
- Product must be exactly the same including color, size, year, etc.
- Competing website must be a valid/authorized U.S. dealer
- Competing website must list prices, shipping\handling, taxes, etc. in U.S. dollars
- Price matching is for the total cost of the item including shipping/handling, taxes and any other related fees
Exclusions (including, but not limited to):
- Any items that are closeout/backorder/clearance items
- Blemished, scratch and dent, seconds
- Products with Manufacturer Advertised Price (MAP) policies
- Competitor coupons
- Verbal discounts or emailed discounts
- eBay, Amazon, Walmart and other ecommerce/discount market places
- Price match will exclude you from any additional discounts or offer codes on an order
- We reserve the right to refuse a price match at our sole discretion
- Low price guarantee program can be discontinued or changed by Jericho Specialties at any time
Shipping
When will my order ship?
When will my order ship?
Orders typically ship within 1-3 business days.
Orders placed on weekends or major holidays will usually ship the following business day *.
* "Business day" means Monday through Friday except the following holidays: New Year's Eve, New Year's Day, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Friday before Halloween, Thanksgiving Day, Day after Thanksgiving Day, Christmas Day.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
Returns and Refunds
How do I return a product?
How do I return a product?
Return Policy:
Thank you for choosing to shop at Jericho Specialties. If you are not satisfied with your purchase, we’re here to help. Please read through our return and refund policy stated below.
Returns
You have 14 calendar days to return an item(s) from the date of purchase printed on your receipt. In order to be eligible for a return, your item(s) must be returned unused and in the same condition as you received it. The receipt of purchase must accompany the item(s) being returned.
Refunds
Once we receive your item(s), we will inspect your return and notify you of the status of your refund after inspection is complete. If your return is approved, we will issue you a refund of back to your original method of payment. You should expect to see the credit within 5-7 business days from the date the refund is issued, depending on your card issuer’s policies.
Shipping
You are responsible for shipping the item(s) back.
Ship all returns to:
673 N 600 E
Springville UT 84663
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 5-7 days from when we receive the item(s).


